1. What types of furniture do you offer?
We specialize in accent furniture and dining sets that blend style with functionality. Our collections include Accent & Coffee Tables, Accent Chairs, Baker’s Racks & Bar Carts, Barstools, Bed Frames, Bedroom Furniture, Bookshelves, Cabinets & Chests, and Dining Tables & Sets, all designed to elevate your living space with modern elegance and practical design.
2. Where do you ship?
Based in Philadelphia, we serve a global audience! However, we currently cannot deliver to some remote areas in Asia and other regions. During checkout, you can enter your address to check if we ship to your location.
3. What are your shipping options and costs?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after shipping.
– Free Shipping: For orders over $50 via EMS. Processed in 1-2 business days and delivered within 15-25 days after shipping.
4. How long does delivery take?
After order processing (1-2 business days), delivery times vary by method:
– Standard Shipping: 10-15 days after shipment.
– Free Shipping: 15-25 days after shipment.
Note: Delivery times may vary slightly based on your location and carrier conditions.
5. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure shopping experience.
6. What is your return policy?
We stand by our quality! If you’re not satisfied, you can return items within 15 days of delivery. Please contact our support team at [email protected] to initiate a return or exchange. We aim to make the process hassle-free and customer-centric.
7. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your delivery status. We strive to keep you informed every step of the way!
8. Do you offer international shipping?
Yes! We proudly serve customers worldwide (excluding some remote areas). Whether you’re in the US, Europe, or beyond, our shipping options are tailored for global accessibility with local care.
9. What if my furniture arrives damaged?
We partner with leading logistics providers to ensure careful handling, but if your item arrives damaged, please contact us immediately at [email protected]. We’ll arrange a return, exchange, or refund as needed.
10. How do I contact customer service?
For any questions or support, email us at [email protected]. Our team is here to help you with delivery inquiries, product details, returns, and more. You can also visit our website at accentsfurniture.com for more information.